© FlipZees 2017

Terms and Conditions

 

Privacy Policy

 

Free UK shipping and 30 day money back guarantee

Delivery and returns

Ordering and delivery

Ordering your FlipZees online is safe and secure. Payment can be made with credit or debit card or PayPal. We do not store credit card details.

We currently ship to UK and most of Europe. UK shipping is free and we make a small charge for Europe orders. We aim to send out orders within 3 working days of receiving them. Your FlipZees will be sent by second class post Royal Mail or equivalent.

We will email you to confirm receipt of your order and again when your glasses are shipped. Please check your junk mail if you don't receive confirmation.

Returns

We want you to be 100% happy with your FlipZees. You can return them to us within 30 days of the date of purchase for a refund. The cost of returns will be paid for by you and we recommend you retain proof of postage. We will refund your postage cost (second class signed for or equivalent) only if the item returned is deemed to be defective or if we have sent out an incorrect item.

To be eligible for a return, your item must be in the same condition that you received it (unless defective). It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you if the return is approved. We reserve the right to refuse a refund if we believe an item has been used for any length of time.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days of receipt of the item.

Late or missing refunds

If you haven’t received a refund yet, first check your Paypal account or contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at returns@flipzeesglasses.com.

Warranty

If your FlipZees are defective (in materials or workmanship), return them to us with 90 days of the date of purchase for a full refund.

Return your product to:

FlipZees Returns,

14 Blenheim Gardens,

London

SW2 5ET

United Kingdom

Please download, print off and complete the returns form below and include it with your return.

 

 

 

Returns are to be made at your own cost